Figure 1 From The Use Of Chatbots In Digital Business Transformation A The main aim of the research presented in this paper was to conduct a systematic literature review of high quality journal research papers in order to summarise the current state of research on chatbots, identify their role in digital business transformation and suggest the areas warranting further attention. 74 papers were included in the. T he use of chatbots in digital business. transformation: a systematic literature review. andrej miklosik 1, nina evans 2, athar m ahmood ahmed qureshi 3. 1 marketing department, faculty of.
The Use Of Chatbots In Digital Business Transformation A Systematic The main aim of the research was to conduct a systematic literature review of high quality journal research papers in order to summarise the current state of research on chatbots, identify their role in digital business transformation and suggest the areas warranting further attention. the research on chatbots has gained momentum over the past few years. academics and practitioners investigate. A systematic literature review (slr) was selected as the best method to achieve the defined objectives [43]. the process of identification and analysis of relevant papers for the purpose of this. Chatbots and voice assistants are digital transformers of the interface between companies and customers. they have become part of the current practice of companies and represent a distinct domain of business research. this trend is significant in the broad business context marked by the digital transformation of companies, the fast development of e commerce and the omnichannel behavior of. The research on chatbots has gained momentum over the past few years. academics and practitioners investigate how these tools for communication with custo the use of chatbots in digital business transformation: a systematic literature review.
Into The Online Business World With Ai Chatbots Klizos Chatbots and voice assistants are digital transformers of the interface between companies and customers. they have become part of the current practice of companies and represent a distinct domain of business research. this trend is significant in the broad business context marked by the digital transformation of companies, the fast development of e commerce and the omnichannel behavior of. The research on chatbots has gained momentum over the past few years. academics and practitioners investigate how these tools for communication with custo the use of chatbots in digital business transformation: a systematic literature review. This document summarizes a systematic literature review of 74 research papers about chatbots and their role in digital business transformation. the review evaluated the papers' topics (focus and applications), methodologies (methods used, sample sizes, countries studied), and bibliometric details (publication outlets, citations, altmetric attention scores). the goals of the review were to. Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. the increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. chatbots utilise methods and algorithms from two artificial intelligence domains: natural language processing and.
How Are Chatbots Boosting Digital Transformation Artificial This document summarizes a systematic literature review of 74 research papers about chatbots and their role in digital business transformation. the review evaluated the papers' topics (focus and applications), methodologies (methods used, sample sizes, countries studied), and bibliometric details (publication outlets, citations, altmetric attention scores). the goals of the review were to. Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. the increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. chatbots utilise methods and algorithms from two artificial intelligence domains: natural language processing and.
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