Shopee Return Refund Process Sg Seller Education Shopee Returns and refunds happen when a buyer is unsatisfied with their order. understand the return refund process to better respond to your customers' requests. shopee buyers can request for a return refund with the following reasons: non receipt buyers did not receive their order. damaged item (s) or others this includes change of mind*, item. 08 08 2023. add to bookmark. from 30 may 2023, buyers with eligible orders can now request return refund for completed orders via shopee app. sellers can better manage return refund requests that arise post sales (after orders are completed), provided that they are still within the shopee guarantee period. post sales return refund requests may.
Shopee Return Refund Process Sg Seller Education Shopee Shopee's new return refund process aims to cut down on discussions required between the buyer and seller, allowing for a better user experience. with shopee reviewing all return refund requests, sellers can save their time for more valuable selling operations. you will still be able to dispute any results by submitting valid evidence. If you disagree with shopee's decisions to refund a buyer, you can raise a dispute within these time periods: refund only requests you have 3 calendar days to raise a dispute after the buyer is refunded. requests with returns you have 3 calendar days to raise a dispute via seller centre or shopee app after the 2 day grey out period. Shopee will review the case to determine whether it falls under a refund only or return & refund case in scenarios where delivered orders either: contain faulty, damaged, or wrong items; have missing items; or. are counterfeit. for return & refund cases, sellers will be able to take the following actions: 2. 07 06 2022. add to bookmark. the return refund process for products fulfilled by shopee will be similar to the return refund process for shopee mall products. learn more about managing shopee mall returns and refunds.
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