Ppt 1 08 Appropriately Handling Difficult Customers Pow 1.08 appropriately handling difficult customers. why handle complaints appropriately?. customers that have had an issue resolved efficiently and professionally are more loyal. important to gain and retain a customer through superior customer service and build a strong clientele . Jun 27, 2009 • download as ppt, pdf •. 52 likes • 30,498 views. ibrahim m. morsy. follow. the presentation covers some special situations that salespersons normally face. we will cover here how to handle objections, complaints and awkward customers. read more. 1 of 22. download now.
Ppt 1 08 Appropriately Handling Difficult Customers Pow It outlines six steps for dealing with upset customers: 1) maintain a positive attitude, 2) let the customer vent, 3) be empathetic, 4) demonstrate understanding, 5) begin problem solving, and 6) mutually agree on a solution. additional tips include listening without interrupting, acknowledging the customer's feelings, apologizing when needed. This training guide provides strategies for handling difficult customers in 4 steps: 1. listen allow the customer to vent without interrupting and listen carefully to understand the issue. 2. acknowledge express empathy, apologize sincerely, and clarify the details of the problem. 3. respond present positive solutions to the problem and. 1.08 appropriately handling difficult customers. 1.08 appropriately handling difficult customers. why handle complaints appropriately?. customers that have had an issue resolved efficiently and professionally are more loyal. important to gain and retain a customer through superior customer service and build a strong clientele . 333 views • 9. This slide highlights the checklist that agents can use to deal with difficult customers empathically. slide 17. the purpose of this slide is to showcase the exercise to take control of a difficult situation to handle difficult customers. instructor's notes: each person's answer will be unique.
Ppt 1 08 Appropriately Handling Difficult Customers Pow 1.08 appropriately handling difficult customers. 1.08 appropriately handling difficult customers. why handle complaints appropriately?. customers that have had an issue resolved efficiently and professionally are more loyal. important to gain and retain a customer through superior customer service and build a strong clientele . 333 views • 9. This slide highlights the checklist that agents can use to deal with difficult customers empathically. slide 17. the purpose of this slide is to showcase the exercise to take control of a difficult situation to handle difficult customers. instructor's notes: each person's answer will be unique. Presentation on theme: "handling difficult customers"— presentation transcript: 1 handling difficult customers. customers become upset for various reasons. sometimes their anger is justified; sometimes it's not. either way, in working to resolve their upset, it helps to know what caused the upset. Download ppt "customer service – dealing with difficult customers". objectives discuss steps to take when encountering difficult customers identify the difficult customers aggressive passive identify reasons that customers are difficult discuss techniques for managing the situation that is a good question. there are a lot of strategies that.
Ppt 1 08 Appropriately Handling Difficult Customers Pow Presentation on theme: "handling difficult customers"— presentation transcript: 1 handling difficult customers. customers become upset for various reasons. sometimes their anger is justified; sometimes it's not. either way, in working to resolve their upset, it helps to know what caused the upset. Download ppt "customer service – dealing with difficult customers". objectives discuss steps to take when encountering difficult customers identify the difficult customers aggressive passive identify reasons that customers are difficult discuss techniques for managing the situation that is a good question. there are a lot of strategies that.
Ppt 1 08 Appropriately Handling Difficult Customers Pow
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