Customer Story With Stuart Intercom Stuart is using intercom to engage and proactively support their clients – at just the right time. last mile logistics scale up and powerhouse stuart has been using intercom to provide on demand customer success and support since 2017. founded in 2015, stuart is a last mile delivery platform that connects small and big businesses to a fleet. With the exponential growth of their user base, stuart had to switch from zendesk to intercom to support the communication with their clients and their partner couriers. with andrew baylis, head.
Customers Intercom These success stories with intercom, text blaze and miuros were told by several cs team members in compelling case studies. from a five person team in 2017 to a highly structured department working across five european cities (barcelona, varna, sofia, kraków, and lisbon), stuart’s cs team has experienced impressive growth in just five years. With intercom’s customer communications platform, atlassian is able to build lasting relationships through conversations with their customers and prospective customers. the team overseeing the opsgenie product uses intercom to power their sales and support in an efficient, scalable way. the support team for the statuspage product uses. With intercom’s complete ai first platform, firsty has been able to scale its support to meet the needs of the thousands of new customers signing up daily – without having to sacrifice quality or increase headcount and costs. with ai on the frontlines assisting the support team, firsty is already saving €10,000 ($11,000) in salary costs. Stuart currently collaborates with about 20 of its clients using shared channels. if the eta for a delivery is unavailable, toby tags a client support agent, who can then manually intervene. the bot is integrated with both intercom—a business messenger app—and slack, triaging chats and emails between stuart clients and couriers.
Customer Story With Stuart Intercom With intercom’s complete ai first platform, firsty has been able to scale its support to meet the needs of the thousands of new customers signing up daily – without having to sacrifice quality or increase headcount and costs. with ai on the frontlines assisting the support team, firsty is already saving €10,000 ($11,000) in salary costs. Stuart currently collaborates with about 20 of its clients using shared channels. if the eta for a delivery is unavailable, toby tags a client support agent, who can then manually intervene. the bot is integrated with both intercom—a business messenger app—and slack, triaging chats and emails between stuart clients and couriers. Intercom helps online dating giant drive thousands of membership upgrades with in‑app messaging. harry lloydhead of crm and merchandising. read case study. 1. 2. 3. intercom has a 4.7 5 star rating. learn what their customers think, get 82 free case studies and more. Nov 20, 2015. getty images. intercom helps internet businesses communicate with their customers, personally, at scale. co founded by eoghan mccabe, des traynor, ciaran lee, and david barrett in.
Customer Story With Stuart Intercom Intercom helps online dating giant drive thousands of membership upgrades with in‑app messaging. harry lloydhead of crm and merchandising. read case study. 1. 2. 3. intercom has a 4.7 5 star rating. learn what their customers think, get 82 free case studies and more. Nov 20, 2015. getty images. intercom helps internet businesses communicate with their customers, personally, at scale. co founded by eoghan mccabe, des traynor, ciaran lee, and david barrett in.
Comments are closed.