Customer Service Statistics Customer Service Facts Sba These facts about customers will open your eyes to the very dramatic impact a poor customer experience can have on your business. anticipating and relating how a customer feels is crucial. 1. consumers are 2 times more likely to share their bad customer service experiences than their good ones. (source: salesforce ). 50. 55% of customer support specialists agree that by 2024, most software they use will have ai or automation capabilities built in. (hubspot, state of ai) 51. 66% of customer service pros who use ai automation agree that by 2024, ai automation tools will be able to do most customer service related tasks independently.
106 Customer Service Statistics You Must See 2021 Data Analysis 12% of americans rate their number one service frustration as “lack of speed.” (statista) 72% of customers say that explaining their problems to multiple people is poor customer service. (dimensional research) 79% of consumers who used online feedback to complain about a poor customer experience were ignored. Here are a few more key insights from the latest “state of service” report: 86% of agents and 74% of mobile workers say customer expectations are higher than they used to be. 82% of agents and 76% of mobile workers say customers ask for more than they used to. 81% of agents and 73% of mobile workers say customers expect a personal touch. Here are some customer service response time statistics and customer service facts about support agents’ performance, methods of learning, performance metrics, and top areas of focus. 13. only 26% of support agents in small businesses in north america feel empowered to perform well in their roles. 1. 80% of companies plan to increase their level of investment in cx. (zendesk) it’s one thing to speak on new initiatives and upcoming plans for operational improvements, but it’s another to act on them. company budgets are demonstrating the importance of cx and keeping up with rising customer service expectations. 2.
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