4 Tips To Drive Customer Service Excellence Kona Group Kona group facilitated several workshops at the advanced group of companies for both the sales and operations teams. they are highly motivational and provided the teams with tools and techniques to improve their ability to connect with customers in both business development and service delivery roles. Welcome to the latest edition of the kona group newsletter. this month, we will be taking a look at all things customer service. our mission this month is to bring you the latest insights, best.
4 Tips To Drive Customer Service Excellence Kona Group Welcome to the latest edition of the kona group newsletter. this month we are focusing on all things customer service!. Contact kona today to discuss the benefits disc profiling and a tailored sales training program can bring to your sales team. call 1300 611 288 or email info@kona .au conta.cc 4dwnxir. 2. maintain a positive attitude. attitude is everything, and a positive attitude goes a long way in providing excellent customer service. “the right attitude changes negative customer experiences into positive customer experiences,” says flavio martins, vp of operations and customer service at digicert, inc. 11 ways to deliver great customer service. here are 11 ways to become an excellent customer service professional: 1. be friendly and empathetic. the most important rule in providing excellent customer service is to be friendly. try to greet customers with a smile and always be courteous and respectful.
Customer Insights Customer Focus Groups Kona Marketing Services 2. maintain a positive attitude. attitude is everything, and a positive attitude goes a long way in providing excellent customer service. “the right attitude changes negative customer experiences into positive customer experiences,” says flavio martins, vp of operations and customer service at digicert, inc. 11 ways to deliver great customer service. here are 11 ways to become an excellent customer service professional: 1. be friendly and empathetic. the most important rule in providing excellent customer service is to be friendly. try to greet customers with a smile and always be courteous and respectful. Pro tip: as a customer service professional, don't feel like you have to memorize every little detail about your company. keep key resources handy when interacting with customers (hint: product information web pages and knowledge bases aren't just there for the customer). 3. transparency: be open and honest. Even if they have a difficult call, service reps should always speak highly of their customers to maintain an empathetic approach. 8. know when to put yourself first. you may have heard this expression: the customer is always right. while this is a good mindset to have, there are times when this might not be the case.
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